I learned from this book that following up is not an act of "setting" a phone call BUT of actually making RIGHT NOW TODAY. This booklet will teach you what others won't: which is GET INTO ACTION. ACT SWIFTLY & AGREE WITH THE CUSTOMER.
I LOVED IT! GC ROCKS.
I haven't the chance to read it yet, but I know your material is top notch. Ive already purchased several of your ebooks, I have 4 of your written books, and I bought the Playbook last night! I have so much material to go through so I haven't gotten around to this.